SERVICE DELIVERY POLICY

CabChalak is committed to providing reliable taxi and travel services. This Service Delivery Policy explains how bookings are confirmed, fulfilled, and delivered to customers using our platform.

BOOKING CONFIRMATION

1. Customers can place bookings through our website, WhatsApp, telephone support, or other official channels.
2. Upon successful booking submission, confirmation will be sent via SMS, WhatsApp, email, or phone call.
3. Most bookings are confirmed instantly or within 30 minutes, subject to availability.
4. Advance bookings are confirmed according to operational and vehicle availability.

VEHICLE & DRIVER ASSIGNMENT

1. Driver and vehicle details are generally shared before the scheduled pickup time.
2. For immediate bookings, driver information may be provided shortly after confirmation.
3. For advance bookings, vehicle and driver details may be shared 2 hours before departure.
4. Vehicle allocation depends on route, location, and availability.

SERVICES OFFERED

1. Local Taxi Services
2. Airport Transfers
3. One Way Taxi Services
4. Round Trip Taxi Services
5. Outstation Taxi Services
6. Corporate Travel Services
7. Tour & Travel Packages

SERVICE FULFILLMENT

1. Taxi services are delivered according to the pickup date, time, and location selected during booking.
2. Customers are responsible for providing accurate pickup and destination information.
3. Fulfillment depends upon vehicle availability, driver availability, weather conditions, and operational constraints.
4. In exceptional circumstances, a similar category vehicle may be provided if the originally assigned vehicle becomes unavailable.

DELAYS & UNFORESEEN EVENTS

1. Service timelines may be affected due to traffic congestion, road closures, weather conditions, strikes, natural disasters, government restrictions, or vehicle breakdowns.
2. CabChalak will make reasonable efforts to minimize delays and inform customers whenever possible.
3. CabChalak shall not be held liable for delays caused by circumstances beyond reasonable control.

BOOKING MODIFICATIONS

1. Customers may request changes to pickup time, pickup location, destination, or vehicle category.
2. All modification requests are subject to availability and operational feasibility.
3. Additional charges may apply depending on the requested modifications.

CANCELLATION & REFUND

1. All cancellations and refunds are governed by our Refund & Cancellation Policy available on the website.
2. Eligible refunds will be processed through the original payment method used for the booking.
3. Refund processing timelines may vary depending on banks and payment service providers.

CUSTOMER RESPONSIBILITIES

1. Customers must provide accurate contact and travel information while making bookings.
2. Customers should be present at the designated pickup location at the scheduled time.
3. Incorrect booking information may result in delays, cancellation, or additional charges.
4. Customers are expected to behave respectfully with drivers and service personnel.

LIMITATION OF LIABILITY

1. CabChalak acts as a service provider and booking facilitator for transportation services.
2. We shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our services.
3. Our total liability, if any, shall be limited to the amount paid by the customer for the relevant booking.

CHANGES TO THIS POLICY

1. CabChalak reserves the right to update or modify this Service Delivery Policy at any time without prior notice.
2. Any updates will be posted on this page and become effective immediately upon publication.

CONTACT US

For any questions regarding this Service Delivery Policy, please contact CabChalak at +91 9711394436 or email us at info@cabchalak.com.

Address: C-531 Laxmi Garden, Loni, Ghaziabad,Uttar Pradesh - 201102,India