CabChalak

Privacy Policy

CabChalak unit (SHARMA TOUR & TRAVEL)

1. Scope & Applicability

This Privacy Policy applies to all users of the CabChalak platform, including Agents, Drivers, and Travel Companies who register on or use the app and related services. It covers personal information, driver and vehicle documents, and financial details provided for onboarding, verification, payouts, and secure platform operations.

2. Information We Collect

CabChalak collects information you provide directly and data generated when you use the Platform.

2.1 Registration & Profile Information

During signup or profile creation, the Platform may collect:

  • Full name
  • Mobile number
  • Email address
  • Agency / company name (where applicable)
  • City / operating area
  • Profile photograph
  • Login credentials (stored in encrypted form)

2.2 Driver & Vehicle Details

To enable booking posting and fulfilment, the Platform may collect:

  • Driving licence number and copy
  • Vehicle registration certificate (RC) number and copy
  • Vehicle details (make, model, registration number, colour, etc.)
  • Vehicle photographs

2.3 Transaction & Usage Information

For commission processing and platform security, CabChalak may collect:

  • Bank account details and UPI IDs for payouts
  • Razorpay transaction IDs, payment status, timestamps, and logs
  • Commission transaction details between Drivers and Agents
  • Booking IDs, acceptance logs, and basic trip metadata (such as pickup and drop city, where applicable)

2.4 Device & Technical Information

To improve security and performance, CabChalak may automatically collect:

  • Device type, operating system, and app version
  • IP address and browser type (for web access)
  • Log data, crash reports, and usage patterns
  • Cookies or similar technologies, where used on the website or app

3. How CabChalak Uses Your Data

Your information is used only for legitimate purposes related to operating and improving the Platform, including:

  • Creating and managing user accounts and profiles
  • Verifying user identity and validating driver and vehicle documents
  • Facilitating commission payments, refunds, and payouts through integrated payment gateways
  • Monitoring and preventing fraud, fake bookings, and misuse
  • Resolving disputes related to bookings or commission transactions
  • Securing and improving the Platform, including diagnostics, analytics, and support
  • Sending transactional notifications about bookings, payouts, verifications, and important updates

CabChalak does not sell or rent your personal data to third parties for unrelated marketing purposes.

4. Legal Basis & Consent

By registering on or using CabChalak, you:

  • Consent to the collection and processing of your information as described in this Policy
  • Confirm that all information and documents provided are accurate and you are authorized to share them
  • Understand that certain data is necessary for KYC, payouts, security, and access to core Platform features

Where local laws require additional consent for specific processing, CabChalak may request such consent separately.

5. Data Sharing & Disclosure

CabChalak may share data only where necessary and with appropriate safeguards:

  • Payment partners: With payment gateway and payout service providers (such as Razorpay) for processing commission payments, refunds, and settlements.
  • Service providers: With trusted vendors who provide infrastructure, hosting, security tools, analytics, SMS/OTP and communication services, or technical support, under confidentiality obligations.
  • Legal and regulatory authorities: Where required to comply with law, respond to lawful requests, investigate suspected fraud or misuse, or protect the rights and safety of users or the public.

Access to sensitive information is limited to authorized personnel on a need-to-know basis. CabChalak does not publicly display bank account numbers, full payment details, or other sensitive identifiers.

6. Data Security

CabChalak implements reasonable technical and organizational measures to protect your data against unauthorized access, misuse, alteration, or loss. These may include encrypted transmission where appropriate, access controls, secure storage, and ongoing monitoring for suspicious activity. Users are responsible for keeping their login credentials confidential and notifying CabChalak promptly of any suspected account compromise.

7. Data Retention

Information is retained for as long as necessary to operate the Platform, fulfil legal and regulatory obligations, and resolve disputes or prevent fraud. After the relevant retention period, data may be deleted, anonymized, or archived in a secure manner, subject to applicable laws and legitimate business requirements.

8. Your Rights & Choices

Subject to applicable law, you may have rights to:

  • Access the personal data CabChalak holds about you
  • Request correction or updating of inaccurate or incomplete information
  • Request deletion or deactivation of your account, where legally permissible
  • Object to or restrict certain types of processing, where provided by law

Such requests can be made using the contact details below. Some requests may affect your ability to use the Platform or receive payouts.

9. Cookies & Tracking Technologies

If CabChalak's website or app uses cookies or similar technologies, they are primarily used for session management, security, and basic analytics to improve functionality. You may manage cookies through your browser or device settings, although some features may not function correctly if disabled.

10. Children's Data

The Platform is intended for users who are 18 years of age or older. CabChalak does not knowingly collect personal data from minors. If you believe a minor has provided information, you may contact CabChalak to request appropriate action.

11. International Transfers

Where data is stored or processed on third-party infrastructure that may be located outside your region, CabChalak will seek to ensure that reasonable safeguards are in place as required by applicable law. Use of the Platform may involve such data transfers as part of its operation.

12. Changes to This Privacy Policy

CabChalak may update this Privacy Policy from time to time. The latest version will be made available through the app and/or website. Material changes may be communicated through notices within the Platform or via registered contact details. Continued use of the Platform after any changes indicates acceptance of the updated Policy.

13. Contact & Grievance

Data Protection / Grievance Contact
CabChalak unit (SHARMA TOUR & TRAVEL)
Email: support@cabchalak.in

CabChalak will use reasonable efforts to respond within a reasonable time frame in accordance with applicable laws.

14. Your Acceptance

By registering on CabChalak, submitting your documents, or using the Platform, you:

  • Confirm that you have read and understood this Privacy Policy
  • Consent to the collection and use of your data as described
  • Acknowledge that your data is used for platform operation, verification, fraud prevention, payouts, and support, and not sold to unrelated third parties

Last Updated: December 14, 2025
Effective Date: December 14, 2025